Frequently Asked Questions — MGM+
Below is the complete list of MGM+ activation, account, device, subscription, streaming, and troubleshooting FAQs. These answers help users who activate MGM+ using mgmplus.com/activate.
1. What is mgmplus.com/activate?
It is the official activation page where you enter your MGM+ TV code to link your device to your subscription.
2. Where do I find my MGM+ activation code?
Open the MGM+ app on your TV or streaming device. The activation code appears automatically on the screen.
3. Why is my activation code not working?
Codes expire quickly. Restart the MGM+ app to generate a new one and enter it carefully on mgmplus.com/activate.
4. Can I activate MGM+ without signing in?
No. You must sign in or create an MGM+ account to complete activation.
5. How many times can I use my activation code?
Only once. After successful activation, the code becomes invalid.
6. Does MGM+ work on Roku?
Yes. Download MGM+ from Roku Channel Store and activate using mgmplus.com/activate.
7. How do I activate MGM+ on Fire TV?
Install MGM+ → Launch → Note activation code → Enter at mgmplus.com/activate.
8. Is MGM+ available on Apple TV?
Yes. You can download MGM+ from the App Store and activate using your TV code.
9. Can I use MGM+ on Samsung Smart TV?
Yes, if your Samsung TV supports the official MGM+ app version in its App Store.
10. Why is MGM+ not available on my Smart TV?
Older Smart TV models or unsupported regions may not show the MGM+ app.
11. Are MGM+ and EPIX the same?
Yes. EPIX was rebranded to MGM+ with new content and features.
12. Does MGM+ offer offline downloads?
Yes, on iOS and Android mobile apps.
13. Can I create multiple profiles?
Yes. MGM+ supports personal profiles with personalized recommendations.
14. Does MGM+ support 4K streaming?
Some titles are available in 4K on supported devices.
15. Are subtitles and audio languages available?
Yes. MGM+ includes subtitles and audio options based on availability.
16. I forgot my MGM+ password. What should I do?
Use the “Forgot Password” link on the MGM+ login page to reset your password.
17. Can I sign in with my TV provider?
Yes. MGM+ supports several cable and satellite providers for login.
18. How do I change my email address?
Go to Account Settings → Edit Profile → Update email.
19. Can I use one MGM+ account on multiple devices?
Yes, depending on your subscription’s device limit.
20. Why was I signed out automatically?
This may happen after an app update or if your account was used on too many devices.
21. How much does MGM+ cost?
Pricing varies by region and provider. Check the MGM+ website for updated plans.
22. How do I update my payment method?
Go to Account → Billing → Update payment info.
23. Does MGM+ offer a free trial?
Yes, free trials are available depending on promotions.
24. Why was I charged twice?
You may have subscribed through a provider and the MGM+ app separately. Check both billing sources.
25. How do I cancel my MGM+ subscription?
Cancel from the platform where you subscribed—App Store, Google Play, Roku, Amazon, or MGM+ website.
26. Why is MGM+ buffering?
Slow internet. Improve Wi-Fi, restart router, or reduce playback quality.
27. Why won't MGM+ load?
Restart the app, update it, or check your network connection.
28. Why does my video freeze?
Use a wired connection or move closer to your Wi-Fi source.
29. Why is the audio out of sync?
Restart the player or switch audio output settings on your device.
30. Why can't I download titles?
Downloads only work on iOS/Android and for select titles.
31. Does MGM+ have parental controls?
Yes. You can restrict content based on ratings.
32. How do I set up restrictions?
Go to Settings → Parental Controls → Choose rating lock.
33. Can I lock specific profiles?
Yes. Profile pins can be set on supported devices.
34. Is MGM+ available worldwide?
No. Availability depends on region and licensing.
35. Why can't I find some shows?
Some content is region-locked or temporarily removed.
36. Does MGM+ work with VPNs?
VPNs may work, but can cause playback or login issues.
37. Why am I getting error code 100?
It indicates a temporary server issue. Wait or restart the app.
38. What does error code 200 mean?
Usually a network timeout. Check connectivity.
39. What is error code 500?
Internal service error. Try activation again later.
40. Why is my screen black during playback?
Disable HDR temporarily or update your device firmware.
41. Why can't I cast MGM+?
Casting support depends on device compatibility.
42. How do I secure my MGM+ account?
Use a strong password and log out unused devices.
43. How do I see logged-in devices?
Go to Account → Devices → View active sessions.
44. Can I remove devices remotely?
Yes. Use the "Manage Devices" option in your account.
45. Why did I get a security alert?
MGM+ sends alerts for suspicious logins or password changes.
46. What content does MGM+ offer?
Movies, Originals, series, docuseries, and true crime shows.
47. How often is new content added?
Weekly and monthly updates are common on MGM+.
48. Can I watch MGM+ offline?
Yes, with mobile app downloads.
49. Does MGM+ have ads?
MGM+ is generally ad-free depending on your plan.
50. Where can I contact MGM+ support?
Use the support section in your account or visit the Contact page on this site.